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Terms & Conditions

Privacy statement

All data you enter to our website are preserved and protected with a strict access control. Your personal data, such as delivery address or e-mail address, are stored in the protected system that only authorised employees have access to. Payment data are stored only in WSPay™ system and not even MATE Ltd. has access to them. MATE Ltd. considers your privacy its priority. MATE online store is in the ownership of the company MATE Ltd. which is responsible for the security of online shopping and the protection of your privacy.


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All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

In order to pay for the ordered products, buyer can opt for several payment methods:

  • Cash on delivery (in cash upon delivery, additional expenses in the amount of 4.00 HRK are collected upon delivery by Overseas Express),
  • Pro-forma invoice /transfer order (if the buyer is a legal entity)
  • Credit card. If you opt for the credit card payment method, your data are protected by WSPay™ system. For details about the system and how it protects your data, visit the website www.wspay.info.

Shipping and delivery

For all orders due for delivery, shipping is:

  • 25.00 HRK for packages under 2 kg
  • 27.50 HRK for packages under 5 kg
  • 32.50 HRK for packages under 10 kg

Delivery to islands is charged additional 15%. Delivery for cash on delivery payment method is charged additional 4.00 HRK per package regardless of the value.

Shipping is done by OVERSEAS EXPRESS delivery service, and delivery deadline is 5 business days form from when you place or pay for your order.

Buyer is obliged to check the products for possible damage while still in the presence of the delivery person and report the damage to them, that is refuse to accept the package if it contains visible external damages. Products are insured against loss during shipment and if the buyer receives no notification or delivery form the seller or the delivery service 10 days form when the buyer placed the order, he/she is obliged to notify MATE Ltd. so that the seller can trace the package or send a replacement one.

Delivery is free of charge if the product is delivered at Jordanovac 110, Zagreb School of Economics and Management, but payment has to be made before the delivery date. Cash on delivery is not possible when picking up the product at Jordanovac 110, Zagreb School of Economics and Management.

Buyer can pick up the product at Jandrićeva 12, no additional expenses, all payment methods available.

Returns and damage reports

Returns and damage reports are considered valid within 5 days of shipment. Buyer has the right to return the products or file a damage report in the following cases:

  • delivery of products that were not ordered
  • delivery of products damaged prior to their transport
  • delivery of products damaged during transports when seller delivers the products.


Products are ordered by filling in an electronic form on our website. If you are ordering for the first time, you will be required to register and then select the product you wish to buy. If the seller is unable to deliver all ordered products, it will deliver those that are available. Upon ordering, buyer will receive an e-mail notification with an estimated delivery date for the delivery of available products. Buyer can cancel the delivery of the available products.


MATE d.o.o. marketing tehnologija
Jandrićeva 12, 10 000 Zagreb MB: 3487679

OIB: 66445126397
E-mail: mate@mate.hr
Tel: +385(0)1 4500 300
Fax: +385 (0)1 4830 782

Podaci o registraciji:
Registrirano kod Trgovačkog suda u Zagrebu.
Temeljni kapital 20.000,00 kn uplaćen u cijelosti.
Transakcijski račun: HR62 2340009-1510356140

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